Refund Policy
Our refund and cancellation terms.
At DigitalWebCraft.com, we strive for complete client satisfaction. This policy outlines the conditions under which refunds may be issued for our services.
1. Eligibility for Refunds
Refunds are evaluated on a case-by-case basis. To be eligible, you must submit your request within 14 days of the initial payment. Refunds are only considered for services that have not yet been started or delivered.
2. Non-Refundable Items
- Domain name registrations and renewals
- Hosting fees already paid to third-party providers
- Services where work has already commenced (design mockups, development, etc.)
- Custom development work that has been delivered or is in progress
3. Cancellation of Ongoing Projects
If you cancel a project after work has begun, you may be entitled to a partial refund for the undelivered portion of the project. Work already completed will be billed at the agreed-upon rate, and the remaining balance will be refunded.
4. How to Request a Refund
To request a refund, email us at info@digitalwebcraft.com with your project details and reason for the request. We will respond within 5 business days.
5. Processing Time
Approved refunds will be processed within 10 business days back to the original payment method.
Last updated: August 2026